| Solutions Center |
| Service Professional |
 United Business Systems Inc. one of WNY areas largest and most respected independent channels for document management systems and services, knows your business depends on its equipment and that dependable service is essential to your operations. United Business Systems team of service professionals are skilled in all aspects of copier networking,scanning, printing and maintenance. We equip and train all our service professionals in every way possible to deliver the highest level of support.
All our technicians are equipted with:
A laptop computer, wireless internet service and a wide array of special devices for servicing your equipment. But none of this technology was an all in one , until now:
- Customer history
- Parts inventory
- Service manuals
- Technical bulletins
- GPS Mapping
- and more to help improve productivity while on a service call
UNITED INTEL’s GPS tracking allows UNITED’s dedicated dispatchers to see the location of every technician in real time on a map. Using this technology, United Business Systems has enhanced the customer service experience through advanced levels of:
- On-site and off-site support
- Improved communications
- Increased productivity
Customer service has been a cornerstone of United Business Systems value proposition. UNITED INTEL provides a direct communications and support link between our technicians, customers and information systems, providing direct line-of-sight into business operations to better ensure that customer expectations are met.
United Business Systems Customer Service Technicians, Engineers and Managers throughout Western, Central and Southern New York our equipped with UNITED INTEL technology.
UNITED INTEL has provided a consistent approach to how we communicate with our front line teams to ensure the continual delivery of world-class service.
United Business Systems team of highly trained and tenured service professionals is committed to helping companies become more efficient by leveraging:
- Document Expertise
- Best Practices
- Innovative technology
- World-Class service capabilities
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